Last updated: February 12, 2026
Cadence Community Management (“Cadence,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.cadencecm.com (the “Site”), contact us, submit forms, apply for employment, or purchase documents and related services through the Site.
By using the Site or providing information to us through the Site, you agree to this Privacy Policy.
Scope
This Privacy Policy applies to information collected through the Site. It does not apply to third-party websites, applications, or services that we do not control, even if they are linked from the Site (including any third-party resident/member portals).
If you use a third-party portal or service accessed from the Site (such as our “Member Portal”), your information is governed by that provider’s privacy policy and terms.
Information We Collect
Information you provide to us
We collect information you voluntarily provide, such as when you:
- Contact us or request a proposal (for example, your name, email address, phone number, community name, and message).
- Order documents or certificates through the Site (for example, requestor information, company name, community name, current owner name, property address, and any additional details you submit).
- Upload files or documents (for example, PDFs you provide in connection with an order).
- Apply for employment (for example, résumé/cover letter contents, employment history, education, and contact information you provide).
- Communicate with us (for example, by email, phone, or through chat/contact tools).
Sensitive information
Please do not submit highly sensitive personal information through the Site (such as Social Security numbers, government ID numbers, full bank account numbers, or full payment card numbers) unless we specifically request it and provide a secure method to do so. If you choose to include sensitive information in an uploaded file, you understand and agree that we will process that information to respond to your request.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect certain information, including:
- Device and connection data (such as IP address, browser type, device identifiers, operating system, and referring URLs).
- Usage data (such as pages viewed, time spent on pages, clicks, and interactions).
- Approximate location (generally derived from IP address).
Cookies and Similar Technologies
We use cookies and similar technologies (such as pixels/tags and local storage) to operate the Site, remember preferences, support shopping cart features, help prevent spam and fraud, and understand how the Site is used.
Some cookies are “essential” to make the Site function. Other cookies may be used for analytics and, if enabled, marketing/advertising measurement.
You can control cookies through your browser settings and, where available, through cookie preference tools on the Site. Disabling cookies may affect Site features (including purchasing and checkout functions).
Do Not Track. Some browsers transmit “Do Not Track” signals. Because there is no consistent industry standard, we may not respond to these signals.
How We Use Information
We use the information we collect to:
- Operate, maintain, and improve the Site and our services.
- Respond to inquiries, requests, and customer service communications.
- Process and fulfill orders for documents/certificates and deliver requested materials.
- Verify information needed to complete requests (for example, confirming community/property details related to an order).
- Communicate with you about your requests, orders, and administrative or service-related matters.
- Evaluate job applications and manage recruiting and hiring.
- Protect the security and integrity of the Site, prevent spam/fraud, and enforce our policies.
- Comply with legal obligations and respond to lawful requests.
- Create aggregated or de-identified data for analytics and business improvement.
How We Share Information
We may share information in the following ways:
- With service providers. We share information with vendors who help us run our business and the Site (such as website hosting, IT support, form processing, customer support tools, analytics, document delivery, and payment processing). These vendors are permitted to use information only to perform services for us.
- With associations and transaction participants. If you request an estoppel, questionnaire, affidavit, community documents, or similar items, we may share relevant information with the applicable community association, its board/agents, and parties involved in the transaction (such as lenders, title companies, closing agents, attorneys, or owners) to fulfill your request.
- For legal and safety reasons. We may disclose information to comply with law, respond to lawful requests, protect safety, investigate fraud, or protect our rights and property.
- In connection with a business transfer. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
- With your consent or at your direction. We may share information when you ask us to or otherwise consent.
No sale of personal information for money. We do not sell personal information for monetary consideration. We may use and disclose information as described above for business and operational purposes. If applicable law provides you the right to opt out of certain types of sharing (such as some advertising-related cookie sharing), you may contact us using the information below.
Payments
If you make a purchase through the Site, payments are processed by third-party payment processors. Your payment information is collected directly by the processor and is subject to that processor’s privacy policy and terms. We may receive limited information about the transaction (such as confirmation details) to provide customer service and maintain our records.
Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce our agreements, and comply with legal obligations. Retention periods vary depending on the nature of the information and the context of collection.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, transmission, or storage system can be guaranteed to be 100% secure. You submit information at your own risk.
Your Choices and Privacy Rights
Access, correction, and deletion
You may request access to, correction of, or deletion of certain personal information by contacting us. We may need to verify your request and may retain certain information as required or permitted by law.
Marketing communications
If you receive marketing emails from us, you can opt out by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing messages, we may still send you non-marketing communications related to your requests or transactions.
Cookie controls
You can control cookie settings through your browser and, where available, Site cookie controls. You may also be able to opt out of some interest-based advertising through industry programs, depending on your device and settings.
Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us.
Third-Party Links, Portals, and Embedded Content
The Site may include links to third-party websites or services (including resident/member portals) and may include social media or other plug-ins. We do not control third-party privacy practices, and this Privacy Policy does not apply to them. Please review the privacy policies of any third-party sites or services you use.
Website Terms and Intellectual Property
All information and content available on the Site (including text, images, videos, logos, and code) is owned by Cadence or its licensors and is protected by intellectual property laws. You may link to our Site in a fair and lawful manner, provided you remove the link upon request.
Without our prior written permission, you may not:
- Republish, reproduce, modify, frame, or distribute Site content;
- Use automated means (including scraping) to access or extract data from the Site;
- Attempt to reverse engineer, interfere with, or compromise the Site or its security features.
To request permission for other uses, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Your continued use of the Site after an update means you accept the revised Privacy Policy.
Contact Us
If you have questions or requests regarding privacy, please contact:
Cadence Community Management
1001 S. Fort Harrison Ave., Suite 202
Clearwater, FL 33756
Phone: 813-553-6932
Email: info@cadencecm.com