Frequently asked questions.

An association manager helps the board carry out the community’s approved operating plan. That can include financial administration, vendor coordination, property follow-through, records, meetings, and resident communication. The board remains responsible for governance and decisions.

A community association coordinates shared property, amenities, rules, assessments, and services for the owners within the community. Its governing documents explain the association’s authority, responsibilities, and procedures.

Residents should use the payment instructions provided by their association or member portal. Cadence does not collect payment information through this website. If you are unsure where to pay, contact your association support team.

Governing documents are the recorded instruments and operating rules that establish how an association functions. Depending on the community, they may include declarations, articles, bylaws, rules, policies, and amendments.

Start with your association’s member portal or designated management contact. General questions can be sent through Cadence’s contact page, while boards exploring a management relationship should use the proposal request form.

Use the Resale Documents section in the Resource Center to choose the document type and provide the property and requester details. The request flow will show available delivery options before the checkout handoff.