Terms & Conditions
Last updated: September 4, 2026
1. Agreement to these terms
These Terms & Conditions ("Terms") apply to your access to and use of the Cadence Community Management website at www.cadencecm.com and its public content, forms, resources, and related features. By using the website, you agree to these Terms. If you do not agree, please do not use the website.
Separate written agreements, service agreements, employment documents, portal terms, and transaction or payment terms may apply to particular services. If a separate agreement conflicts with these Terms, that separate agreement controls for the relevant service or relationship.
2. Permitted use
You may use the website for lawful personal or business purposes related to learning about Cadence, contacting the team, requesting information, or using an available resource. You may not misuse the website, interfere with its operation, attempt unauthorized access, impersonate another person or organization, introduce malicious code, or use automated means to extract content in a way that burdens or harms the website.
3. Website information and professional advice
Website content is provided for general informational purposes. It is not legal, tax, accounting, insurance, engineering, architectural, investment, or other professional advice, and it does not create a management, fiduciary, attorney-client, accountant-client, or other professional relationship.
Community rules, governing documents, financial records, property conditions, and regulatory requirements can vary. Seek advice from the qualified professional appropriate to your situation before making a legal, financial, property, or governance decision.
4. Requests, communications, and submissions
Submitting a form, message, proposal request, document request, or other inquiry does not by itself create an agreement, establish a client relationship, or guarantee that Cadence will provide a service. Cadence may need to confirm scope, availability, pricing, timing, community eligibility, and other details before accepting a request.
Please provide accurate information and do not submit highly sensitive information—such as Social Security numbers, government identification numbers, full bank account numbers, or full payment card numbers—unless Cadence specifically requests it through a secure method.
5. Resource requests and payments
Information about document requests, delivery timing, pricing, and availability may change and is subject to confirmation. A request is not accepted until Cadence or the applicable service provider confirms it. Payment information should be provided only through the secure payment or portal experience designated for that transaction.
Third-party processors, portals, and service providers may have their own terms, privacy notices, fees, delivery policies, and security practices. Review those terms before completing a transaction or submitting information.
6. Third-party links and services
The website may link to or reference third-party websites, portals, payment processors, social networks, or other services. Cadence does not control and is not responsible for third-party content, availability, security, privacy practices, or terms. A link does not imply endorsement unless Cadence expressly says otherwise.
7. Intellectual property
The website and its content—including text, logos, marks, graphics, photographs, illustrations, icons, page designs, and code—belong to Cadence or its licensors and are protected by applicable intellectual property laws. You may view and print reasonable copies for personal or internal business reference, but you may not reproduce, modify, republish, distribute, sell, frame, or create derivative works from the content without written permission.
8. User-provided content
If you submit a message, document, image, review, or other material, you represent that you have the right to provide it and that it does not violate another person’s rights or applicable law. You authorize Cadence to use the submission as reasonably necessary to receive, review, respond to, secure, and fulfill your request, subject to the Privacy Policy and any separate agreement.
9. Privacy
Cadence’s collection and use of information through the website are described in the Privacy Policy. Third-party portals and processors may handle information under their own privacy notices.
10. Disclaimers
To the fullest extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. Cadence does not warrant that the website or its content will always be accurate, complete, current, secure, uninterrupted, error-free, or free of harmful components. Cadence does not guarantee a particular result from using the website or submitting a request.
11. Limitation of liability
To the fullest extent permitted by law, Cadence and its owners, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, revenue, profits, business opportunity, or goodwill arising from or related to your use of—or inability to use—the website or its content.
Nothing in these Terms limits liability that cannot lawfully be limited or changes rights provided by a separate written agreement.
12. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Cadence and its owners, officers, employees, agents, and service providers from claims, liabilities, damages, losses, and expenses—including reasonable attorneys’ fees—arising from your misuse of the website, violation of these Terms, or violation of another person’s rights.
13. Governing law and changes
These Terms are governed by the laws applicable in the State of Florida, without regard to conflict-of-law principles, except where a different rule is required by law. Cadence may update these Terms from time to time by posting a revised version on this page. The updated "Last updated" date identifies the current version. Your continued use of the website after changes are posted means you accept the revised Terms.
14. Contact Cadence
Questions about these Terms may be sent to info@cadencecm.com or mailed to:
Cadence Community Management
1001 S. Fort Harrison Ave., Suite 202
Clearwater, FL 33756
SMS / Text Messaging Terms and Conditions
Program description. Cadence Community Management, LLC ("Cadence," "we," "us") sends text messages to homeowners, board members, and vendors of the community associations we manage. Messages are sent by an assigned community association manager as part of one-to-one conversations regarding association business. Topics include scheduling and confirming site visits and inspections, maintenance and work order follow-up, account and assessment questions, architectural review applications, governing document and rule questions, meeting scheduling and coordination, and vendor access and service coordination. We do not send marketing or promotional text messages.
How you enroll. You are enrolled when you provide your mobile number directly to your association or to your Cadence manager — on a homeowner contact information form completed at closing or during onboarding, by updating your contact profile in your association's homeowner portal, verbally to your manager during a phone call or meeting, or on vendor contract and onboarding paperwork. You may also enroll by texting us first. We do not purchase, rent, or obtain phone numbers from third-party lists.
Message frequency. Message frequency varies and depends on your account activity and your community's needs.
Cost. Message and data rates may apply. Cadence does not charge for these messages, but your mobile carrier's standard rates apply. Contact your carrier for details about your plan.
Opting out. You may opt out at any time by replying STOP to any message from us. You will receive one confirmation message and will not receive further texts from that number. Opting out of text messages does not remove you from other association communications such as mail, email, or phone calls, including any communications required by your governing documents or Florida law.
Opting back in. Reply START at any time to resume receiving text messages.
Getting help. Reply HELP to any message for assistance, or contact us at 813-553-6932 or support@cadencecm.com. You may also reach us by mail at Cadence Community Management, LLC, 1001 S. Fort Harrison Ave., Suite 202, Clearwater, FL 33756.
Eligibility. This program is available to recipients with mobile numbers issued in the United States. You must be the account holder or have the account holder's permission to enroll the number, and you must be 18 or older. You agree to notify us if your mobile number changes or is reassigned.
Delivery. Message delivery is subject to your carrier's transmission. Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered.
Privacy. We do not sell, rent, or share mobile opt-in data or consent with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our full privacy policy is available at https://www.cadencecm.com/privacy-policy/.
Changes. We may update these SMS terms from time to time. The current version is always posted on this page.